Politiques & conditions

Cancellation, Rescheduling & Refund Policy

Date d'effet: 30/09/2026

Cette politique est affichée en anglais. La version vietnamienne fait foi.

Paragliding depends entirely on the weather, especially wind direction and strength. This policy covers rescheduling, cancellation and refunds for services provided by CÔNG TY CỔ PHẦN THỂ THAO VÀ DU LỊCH DÙ LƯỢN SA PA.

1. Weather cancellation or rescheduling

Flying forecasts are only accurate in the short term; the final decision is made on the day of the flight. If the forecast is suitable, the flight goes ahead as scheduled.

In bad weather, unsafe wind or other force-majeure events, the flight may be delayed, moved to another day or cancelled. We will contact you as early as possible.

In these cases you pay nothing and may choose: move to another time or day free of charge, or cancel and receive a 100% refund of any amount paid.

Bad-weather days can push passengers to following days; schedules may then be rearranged so that safety remains the top priority. Flights are scheduled on a “first booked, first served” basis.

2. Cancellation by Sapa Paragliding

If we cancel a flight for reasons on our side, you pay nothing and receive a full refund of any amount paid, or a free reschedule if you prefer.

3. Cancellation or rescheduling by the customer

Tell us by email sapa.paragliding@gmail.com or hotline / Zalo / WhatsApp +84 386 887 489.

Rescheduling at your request: free.

Cancellation: free with a full refund of any amount paid — even on the flight day — provided you let us know before the agreed pickup or flight time.

If you do not notify us before the agreed pickup/flight time, or cancel after part of the service has been used (e.g. insurance activated, shuttle, drinks or other services used), you pay the actual costs incurred; the rest of any amount paid is refunded.

4. Non-refundable cases

You are refused boarding for being drunk, out of control or behaving in a way that endangers safety.

The flight was completed fully and safely but was shorter than expected because of weak wind (non-powered paragliding depends entirely on the wind).

5. Filming add-ons

If a paid drone, 360 camera or filming service cannot be delivered or is of unacceptable quality due to an unexpected technical fault: the fee for that filming service is refunded 100%; the flight fee is not refunded because the flight itself was completed fully and safely.

GoPro filming assisted by the pilot is free, so no refund applies.

6. How refunds are made

Where you have already paid (e.g. through an intermediary platform or by PayPal) and are entitled to a refund, it is made within 05 working days of agreeing the refund amount, via the same method you used to pay (or another method you agree to).

We bear any transfer fees for refunds due to weather cancellations or our own fault.

Bookings made through intermediaries (agents, online travel platforms) are changed, cancelled and refunded under that platform's policy, unless otherwise agreed.

Informations sur l'entreprise

CÔNG TY CỔ PHẦN THỂ THAO VÀ DU LỊCH DÙ LƯỢN SA PA · SAPA PARAGLIDING SPORTS AND TOURISM JOINT STOCK COMPANY (SAPA PARAGLIDING .,JSC)

N° fiscal/d'entreprise: 5300829527 – délivré le 15/01/2025 par Phòng Đăng ký kinh doanh – Sở Kế hoạch và Đầu tư tỉnh Lào Cai

Siège: Tổ 3, Phường Cầu Mây, Thị xã Sa Pa, Tỉnh Lào Cai, Việt Nam · Tél.: 0964073555 · E-mail: sapa.paragliding@gmail.com · Représentant: Đặng Văn Mỹ (Giám đốc)

Autorisé à voler par le Département des opérations – État-major général, ministère de la Défense nationale du Vietnam, autorisation n° 17996/TC-QC · Licence d'exploitation de parapente n° 02/GCN-SVHTT délivrée par le Service de la Culture et des Sports de la province de Lao Cai

Service client (24h/24, 7j/7): +84 386 887 489 – sapa.paragliding@gmail.com